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Journey Planner for the Ultrawealthy Shares What Her Job Is Like

  • Jules Maury is the top of Scott Dunn Non-public, an ultra-exclusive division of a luxurious journey agency.
  • She was raised in a rich household and discovered how one can plan luxurious journeys by taking them herself.
  • Now she plans thrilling experiences for shoppers that may price lots of of hundreds of {dollars}.

Jules Maury was 12 when she made her first resort reserving. She and her sister de ella, who was 10 on the time, had left boarding faculty in Britain to fly to Geneva, the place they’d reunite with their mother and father. However there was nobody there to greet them: The women’ father, a president at Dow Chemical, had by accident booked his flight to reach the next day.

However Maury wasn’t fazed. “My first intuition was to get right into a taxi and ask to be taken to the Beau Rivage, which was the one five-star resort identify I may bear in mind,” Maury advised Insider. “And after we obtained there, I stated they need to name Dow Chemical and so they’d pay the invoice.” Her mother and father of her, fraught with fear, arrived the subsequent day. “And there we have been, two princesses, secure as homes, sitting upstairs having room service.”

headshot of Jules Maury


Courtesy of Jules Maury

A long time later, Maury stays resourceful, linked, and matter-of-fact as the top of Scott Dunn Non-public, the London-based ultraexclusive division of the luxury-travel agency Scott Dunn. She handles journeys for the world’s wealthiest folks together with a staff of 4 journey advisors and 6 reserving specialists. It is an invitation-only division.

“We’re not telling you the place to place $2 million in shares and shares to get the most effective returns — we’re telling you the place to spend it to get essentially the most thrilling experiences,” she stated.

Maury’s shoppers usually come to her as referrals from wealth managers like Killik & Co. She stated she does not cost hourly consulting charges for journey planning, as some journey specialists do, however depends on commissions from suppliers; the business commonplace is round 10% of spend, however she stated it might probably range. She added that such concerns by no means have an effect on her suggestions — she values ​​the belief her shoppers place in her excess of slightly additional money.

This is what her job is like and the way she broke into the business.

She obtained her begin reserving holidays for pals

woman in a helicopter

Maury exploring distant corners of New Zealand by helicopter.

Courtesy of Jules Maury

Maury stumbled into her function as a secret weapon for one-percenters’ holidays by chance. She began reserving pals’ holidays for enjoyable whereas dwelling abroad because the spouse of an expat govt.

With no visa, Maury wasn’t in a position to work the place they lived in locations like Australia, Vietnam, or St. Barts, however her pals got here to her for recommendation, as Maury was steeped in globetrotting. Ella’s childhood included snowboarding in St. Moritz, spending summers on Lake Como, and even dwelling within the Mandarin Oriental resort in Hong Kong for 3 months.

“I would been to, or lived in, so many luxurious locations,” she stated. “And it turned embedded in me how fascinating it was to journey, see new cultures and new folks, and I beloved to share it with different folks.”

When she moved again to the UK full time in 2008, Maury turned this experience right into a profession. Whereas working for a unique journey firm, she was headhunted by Andrew Dunn for her present function. The interview was structured round her information of journey, and he or she was requested about insightful experiences she would apply to totally different locations to make a visit stand out.

“By then, my information, what I had picked up from touring, was in all probability second to none,” she stated. “When a member talks to me who’s somebody ultra-high-net-worth, I do know as a result of I’ve lived their life.”

Her insider perspective is why many requests for journeys that Maury receives are surprisingly imprecise. “I usually get an electronic mail from an current shopper that may say, ‘You understand what we love, so what will we do now? The place will we go subsequent?'” she stated.

Her service is not merely about private-jet charters and penthouses at five-star lodges. Maury’s specialty is money-can’t-buy experiences, or what she calls “fairy mud”: scoring a primetime dinner reservation on the Michelin-starred restaurant Arzak in San Sebastián subsequent weekend when it is booked stable for months, as an example, or securing a gathering with a curator at Jerusalem’s Israel Museum to view a facsimile of the Lifeless Sea Scrolls. (“The originals are in a vault, due to their frailty, and also you want authorities clearance to entry them,” Maury stated.)

However there are limits even to her connections. She says her black e book de ella, constructed up over years of touring and networking, is stuffed with anybody fascinating she thinks is perhaps value weaving right into a journey journey or story. “However I’ve did not get all the Eiffel Tower privatized,” she stated. “Nicely, at the least thus far.”

Planning 6-figure holidays is her specialty

woman with a hot air balloon


Courtesy of Jules Maury

Upcoming journeys she’s deliberate embrace a personal crusing journey across the Galápagos Islands for a multigenerational household reunion and one other down the Nile for six ladies who’re leaving their husbands at dwelling. Their full-time information by her, one of many world’s foremost Egyptologists, can whisk them into pyramids and archeological websites which are normally off-limits to vacationers.

One other group, consisting of three ladies and their daughters, will rejoice commencement with a visit to France, that includes non-public after-hours procuring on the division retailer La Samaritaine.

Lately she organized an $800,000 weeklong superyacht tour for a household over the vacations that included particular entry to islands, a personal villa, seashore picnics, and snorkeling.

When the going will get robust, Maury will get going

a group of three people on safari

Maury on safari.

Courtesy of Jules Maury

Maury’s best worth to her shoppers is in how deftly she will be able to repair issues after they come up.

Take the shopper who was staying on the Amanzoe resort in Greece this summer season when the resort caught fireplace due to close by wildfires. “We airlifted her someplace else on a personal jet,” Maury stated.

One other shopper of hers was about to move to Bali when Mount Agung erupted. She woke as much as a name at 6 am

“I stated to them, ‘Do you belief me?’ and so they stated sure, so I advised them to fly to London, and after they landed I would allow them to know the place they have been going,” Maury stated. Inside hours she’d deliberate a customized journey in Cambodia, full with a personal dinner in an off-limits temple and luxurious lodging at Amansara.

“The magic was the actual fact they landed in London and had no concept the place they have been going, however we sorted it out,” she stated. “It was a real disaster, nevertheless it ended up being so magical — they stated it was the most effective holidays they’ve ever had.”

The corporate has a staff in San Diego and one other in Singapore who cowl Maury’s off-hours, however she stated that if somebody wants to talk along with her late at night time or on the weekends, she’ll at all times take the decision after which use her backup groups to take care of the problem.

However even an knowledgeable journey planner lacks some information

Maury nonetheless relishes the prospect to journey, and he or she spends a lot of the 12 months on the street, usually attending luxurious journey reveals like ILTM in Cannes or Pure in Marrakech. When her staff from Ella purchased out Octola in Lapland for a household, she had n’t seen it personally, so she flew there and again from London on a price range airline for a reassuring web site inspection.

Maury acknowledged she has just a few gaps in her information: She’s not but visited Antarctica — a buzzy vacation spot — or set foot in Japan. She stated that whereas she plans to treatment each as quickly as she will be able to, she delights in the truth that components of the world stay new to her.

Her firm pays when she’s on a familiarization journey, be it a resort or vacation spot, and the price range relies upon — Chile can be greater than an extended weekend in Malta. She pays for her personal journeys, that are frequent; she stated her thirst for studying outpaces the time she has. She stated she’s generally supplied diminished charges or complimentary resort companies, however she does not take any comped flights.

This 12 months alone, Maury has traveled to Lisbon, Portugal; Montenegrin; Israel; Marrakesh, Morocco; Malt; and Sardinia.

“Somebody requested me the opposite day, ‘The place is your favourite place?’ and I actually answered, from my coronary heart, ‘It is the place I have never been but,'” she stated.

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