InterCaribbean Airways is getting a tongue-lashing from scores of consumers who have been left stranded in Barbados after the airline canceled flights on Tuesday and bumped them off a Wednesday restoration flight.
The irate prospects are slamming the Turks and Caicos Islands-based provider for its “poor” service and buyer relations.
Barbados TODAY understands that on Tuesday, the low-cost airline had two scheduled flights to Grenada, at 11:05 am and 5:30 pm, however cancellations left about 50 folks stranded.
Guests complained to Barbados TODAY that the 11:05 am flight was delayed about 5 occasions they usually have been knowledgeable about eight hours later that they needed to spend the evening on the island.
Rae Thomas, a Grenadian who was attempting to get again residence from the not too long ago concluded United Nations Local weather Change Convention (COP27) in Sharm El Sheikh, Egypt, mentioned she was appalled on the unsatisfactory customer support.
“It is disgusting, it is irritating!” she exclaimed. “It’s upsetting. Folks at all times used to complain about LIAT and the way it will at all times be late however a minimum of I’d get to my vacation spot on the identical day I used to be purported to get there; I’d by no means should spend an evening.”
Thomas, a lawyer who works for Grenada’s Authorized Affairs Division, added: “That is the twenty first century, come on, that is stupidness . . . . It is actually disgusting. And the workers is just not in a position to assist us as a result of we now have questions and they don’t seem to be in a position to assist us, so it is vitally irritating.”
She added that whereas she needed compensation, she doubted she would obtain any.
Thomas had taken three flights and arrived in Barbados on Monday. She was not in a position to get a flight residence the identical day and booked one for Tuesday.
Nonetheless, she mentioned, after checking in round 9 am on Tuesday, passengers have been knowledgeable that the 11:05 am flight was delayed.
Round midday, one other delay announcement was made and after 1 pm, Thomas mentioned, passengers got $30 meals vouchers and informed they need to be leaving in 4 hours’ time. Nonetheless, after 4 pm, the flight was delayed as soon as extra.
“All this time, it was additional delayed resulting from upkeep. After 5 pm, they referred to as out the flight quantity however they mentioned solely folks going to St Vincent may take that flight. My flight was a connecting flight; it was to go to St Vincent then Grenada. We have been informed there was one other Grenadian flight to go away at 5:30 pm,” she recalled.
At 6:50 pm, it was introduced that the 5:30 pm flight was canceled resulting from climate circumstances.
Thomas and the opposite prospects collected their luggage and needed to discover lodging on their very own.
They have been informed that there could be a ten:30 am restoration flight on Wednesday. Nonetheless, when she returned that morning, she was informed that the flight was delayed till midday. She added that there was an inventory of names referred to as and solely these people have been in a position to depart on the noon flight.
Enterprise improvement supervisor for an exporting firm in the UK, Grevil Sharp additionally complained concerning the service.
He was touring to Grenada for a two-week trip with two companions.
Sharp mentioned he was to go away Barbados on the 5:30 pm flight on Tuesday however, like Thomas, his title was not on the record of passengers on the restoration flight on Wednesday.
“We have been initially informed the flight [on Tuesday] was delayed due to upkeep and . . . an hour after the 5:30 pm departure time we have been informed the flight was being cancelled,” he mentioned.
“There have been about 50 passengers from the British Airways interconnecting flights. It was absolute shambles, nobody appeared to know what… to do. InterCaribbean needs to be banned so far as the civil aviation authority of Barbados is worried as a result of they’re inept so far as their administration system.”
Sharp, Thomas and different prospects reported that they have been subsequently informed of a 5:30 pm flight on Wednesday however have been involved they may not test of their baggage.
President of the Barbados Union of Lecturers Rudy Lovell had additionally been booked on the 11:05 am flight to Grenada on Tuesday as he was to attend a regional academics’ convention.
Just like the others, he was ready to get on board the 5:30 pm flight on Wednesday. Nonetheless, he reported that after 4 pm it was introduced that the flight was overbooked and solely individuals who had booked that flight may board the airplane, forsaking passengers anticipating a restoration flight.
Efforts to achieve a neighborhood consultant of InterCaribbean Airways have been unsuccessful.
When contacted, chief govt officer of the Grantley Adams Worldwide Airport Inc. Hadley Bourne mentioned he didn’t have enough proof presently to supply a remark however the matter was one thing he would look into.